Tell us where you're going and we'll confirm your fare before your ride. No surge pricing. No meter. No surprises.

• Waiting time: First 15 minutes complimentary, then $1.00 per minute (airport pickups follow the longer complimentary window below).
• Tolls are charged at cost and shown as their own line on your quote — never added afterwards. A trip into New York crosses a tolled bridge or tunnel in both directions — the car has to come back — and into Manhattan it also pays the city's congestion charge. That is a flat $29 to Manhattan and $50 to LaGuardia or JFK, charged the same whether we are dropping you there or collecting you. Newark and local trips cross no tolls at all. Parking, where a trip needs it, is charged at cost and agreed with you first.
• Want a ballpark before booking? Call or text us and we'll give you a straight answer.

We'd rather make it work for you than turn you away over a form. Advance notice helps us guarantee your exact time, but we'll always try to fit you in.

• Advance reservations are recommended.
• Same-day bookings are accepted based on availability.
• You'll receive confirmation once your trip is accepted.

• More than 12 hours before pickup: No charge
• 2–12 hours before pickup: $20 cancellation fee
• Less than 2 hours before pickup: $50 cancellation fee
• No-show: $50 fee or the minimum trip fare, whichever is greater
• This applies even to last-minute cancellations for personal reasons — a cancelled flight, illness, or anything similar — since your driver's time was already reserved for you.

• Flight status is monitored when flight information is provided.
• Complimentary waiting time: 35 minutes for domestic flights, 45 minutes for international flights.
• Additional waiting time beyond that is normally $1.00 per minute — but if your flight is delayed for reasons outside your control, we cover the extra wait ourselves. You'll never be charged more because your flight ran late.

To keep our vehicles clean and comfortable for every passenger:

• No smoking or vaping.
• No illegal drugs or open alcoholic beverages.
• Please consume food and drinks carefully.
• Excessive cleaning or damage caused by a passenger may result in an additional charge.

• All passengers must wear seat belts.
• Child safety seats must be provided by the customer unless arranged in advance.
• The driver may decline service if a passenger's behavior creates a safety concern.

• Payment is due at the completion of the trip unless prepaid.
• Accepted methods: card, Venmo, Zelle, and cash. Every card — credit, debit, or a phone wallet like Apple Pay — is tapped in the car on a Square reader.
• Cash and Zelle carry no processing fee. Card payments add 2.6% + $0.15 and Venmo adds 1.9% + $0.10, which is what the payment provider charges to accept them. We’ll always confirm your total with you before the ride, so nothing is added at the end that you haven’t already agreed to.

The Standard provides private transportation throughout New Jersey and surrounding areas, including airport transportation and long-distance trips by reservation.

• Contact details: name, phone number, and email address you provide when booking.
• Trip details: pickup and drop-off addresses, requested date and time, and any notes you add for your driver.
• Payment information: card payments are taken in the car on a Square reader and processed by Square. Venmo and Zelle payments are made in those apps. The Standard never sees or stores your card number.

• To confirm, schedule, and complete your trip.
• To contact you about your booking — by email, text, or phone.
• To calculate fares and process payment.
• To improve our service and respond to questions or concerns.

We do not sell your personal information to third parties.

• Payment processors (Square, and Venmo or Zelle if you choose them) to complete your payment securely.
• Mapping and routing services (Google Maps) to calculate distance and fare estimates.
• We do not share your information with advertisers or data brokers.

Booking and trip records are kept as needed for business, tax, and legal purposes. You may request that we delete your contact information from our records at any time, subject to any records we're required to retain by law.

• You can ask what information we hold about you.
• You can ask us to correct or delete your information.
• You can opt out of non-essential communications at any time.

To make any of these requests, contact us at hany@standardnj.com.

We use industry-standard payment processors and secure connections (HTTPS) to protect your information. No online system is 100% secure, but we take reasonable steps to safeguard your data.

We may update this policy from time to time. Changes will be posted on this page.